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Customer Support Specialist

Devllo LLC is a fast-growing startup that is all about development.

We are looking for a customer support role to become a key part of our small but growing team at Devllo Plugins.

About you:

You always exceed expectations and are now looking for an opportunity that will challenge you, allow you to grow and make an impact. You are very detail-oriented and love to organize things. Building relationships and understanding customer issues is something that you naturally do. You are technically minded and are the person your friends turn to explain tech to them. You feel comfortable breaking down and explaining complicated concepts. For you, working on something that is challenging and important with other smart, dedicated people is a must. A perfect role would be one in which your responsibilities would grow and expand over time. 

Your qualifications:

Highly motivated and organized, with the ability to follow up on client needs

Excellent English writing and verbal communication skills

Quick to learn and tech-savvy

Excels in working independently but also in a team environment

Apply your product knowledge to analyze and troubleshoot issues, escalating accordingly.

Comfortable engaging with customers on any platform whether that is on a phone call, email, video, or chat. 

Excels in showcasing our product via demos

Experience with WordPress

Your responsibilities

Onboarding new customers and providing product demos.

Understand our product in depth in order to deliver the best support via phone or email.

Replicate bugs mentioned by customers and escalate to the development team.

Improving our customer-facing documentation as well as updating our internal processes around customer success.

Job Category: Support
Job Type: Full Time
Job Location: Remote

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